Community Guidelines

momentarily works because owners and borrowers treat each other, and each other's things, with respect. These guidelines describe what's expected of everyone using momentarily.

momentarily is a service of Project Kaz, LLC, a California limited liability company. Where these guidelines say "we" — reviewing a report, taking a listing down, suspending an account — that is Project Kaz, LLC acting, and these guidelines form part of your Terms & Conditions.

Some items can't be listed or rented on momentarily at all. See the Prohibited Items page for the full list.

If a listing doesn't belong on momentarily — because it's inaccurate, prohibited, or looks like a scam — use the Report option on the listing to let us know. A moderator reviews every report.

Accounts that violate these guidelines may be suspended. A suspended account can't book, list, or take other actions on momentarily until the suspension is lifted.

If something goes wrong with a rental — like a late return or damage to an item — either the owner or the borrower can report the issue from the booking. momentarily reviews the details and any evidence both sides submit, and lets everyone know the outcome.

Most of this comes down to one idea: you are dealing with a real person who is handing you their property, or trusting you with theirs. Specifically, when you use momentarily:

• Be accurate. List only items you own or are allowed to lend out. Use your own photos of the actual item. Describe its condition honestly, including wear and defects, and keep your availability and pricing current.
• Be yourself. Use your real name, one account per person, and don't pretend to be someone else or claim a connection to a business or organization you don't have.
• Show up. Answer messages, be on time for pickup and return, and return items on time and in the condition you received them. If plans change, cancel as early as you can.
• Treat people decently. No harassment, threats, intimidation, stalking, hate speech, or sexual harassment. No discriminating against someone based on race, color, national origin, ancestry, religion, disability, medical condition, sex, gender, gender identity or expression, sexual orientation, age, marital status, immigration status, or military or veteran status.
• Keep it on momentarily. Messages and payments belong on the platform. If you pay or get paid off-platform, there is no deposit hold, no record of what was agreed, and nothing for us to review if it goes wrong.
• Review honestly. Write reviews only about rentals you were actually part of, describe what happened, and never trade, buy, or pressure anyone for a rating.
• Respect the item. Use it the way it is meant to be used and the way the owner explained. Don't lend it on to someone else or sublet it, and don't leave an item unattended at handoff — hand it to the owner or the borrower directly.
• Stay legal. Don't use momentarily to break the law, and don't list anything on the Prohibited Items list. You must be 18 or older to have an account.
• Don't abuse the platform. No scams, phishing, spam, or knowingly false payment disputes. Don't scrape the site or use bots against it, don't use someone else's account, and don't make a new account to get around a suspension.

Some things get an account suspended on the first occurrence, without a warning first: stealing an item or refusing to return one, threats or violence, harassment, sexual content or sexual harassment directed at a member, fraud or scam attempts, impersonation, listing prohibited or illegal items, and creating a new account to evade a suspension.

You can report a listing, a review, a message, or a member from the page it appears on — look for the Report option. Tell us what's wrong and add details if they help. You can report a given listing, review, message, or member once. Reports go to a queue that a momentarily moderator works through, and we also act on things we notice ourselves without waiting for a report.

Reporting is not an emergency service. If someone is in danger or a crime is happening, call 911 or your local authorities first. We can suspend an account; we can't send help.

When we review a report, we can:

• close it with no action, if what was reported doesn't break these guidelines;
• take a listing down, in which case the owner is emailed the reason it was removed;
• remove a review, and tell the person who wrote it why;
• suspend the account. A suspended member sees the reason for the suspension on their dashboard and is emailed about it. Suspended accounts can't book, list, or take most other actions, and their active listings are taken down for the length of the suspension.

Suspension notices, listing removals, and review removals are always emailed, even if you have turned other momentarily emails off. Every moderation action is recorded with the reason and the person who took it. If a suspension is lifted, the listings we deactivated are restored — listings you had already turned off yourself stay off.

If you think we got it wrong, reply to the notification you received, email us at hello@momentarily.com, or write to the postal address at the foot of this page, and we'll take another look. We won't always be able to tell you what happened to a report you filed about someone else — we don't share other members' account outcomes.

We use judgment here. We weigh how serious the behavior was, whether it has happened before, and the risk to other members, and we can remove content or accounts that break these guidelines or our Terms & Conditions. Filing reports you know to be false, or reporting someone to retaliate against them, is itself a violation of these guidelines.

Moderation is separate from money. A problem with a specific booking — a late return, damage, an item that wasn't as described — goes through the booking issue process described above, not through a report. See the Cancellation & Refund Policy and the Deposit & Damage Policy for how that money is handled, and the Insurance Disclaimer for what momentarily does and doesn't cover.