Deposit & Damage Policy

Listings with a security deposit place an authorization hold on the borrower's saved card at pickup — the moment the item changes hands, not at checkout and not at booking. A hold is not a charge. On a clean, on-time return nothing is ever collected from it. Money comes out of a deposit for a late fee or a damage claim the owner files — or as the outcome of a dispute review under Terms Section 22. Note that filing a claim collects the money immediately, before momentarily reviews it — see Damage Claims below.

If the item is returned on time and in the condition it was rented in, the hold releases in full automatically once the booking is completed. The borrower is never actually charged.

A late return can result in a late fee. The fee is captured from the deposit hold, and any remaining balance is released. See the Cancellation & Refund Policy for the late-fee math.

If an item comes back damaged, the owner can file a claim against the security deposit within 48 hours of the item being marked returned, with an amount and a description of the damage. You'll be asked for supporting photos during the review. A claim can never exceed the listing's deposit amount, however many days the item was out.

Filing a claim collects the money right away.The claimed amount — together with any late fee still owed, and never more than the deposit — is captured from the deposit hold at the moment the claim is filed, or charged to the borrower's saved card if the hold has already expired. The capture happens first. The review happens after.

momentarily then reviews the claim based on what both sides submit, and tells both sides the outcome. If the claim is rejected, the whole captured amount is refunded to the borrower. If it is reduced, the difference is refunded. If it is upheld, the money stays with the owner. Refunds go back to the card the money was taken from.

The review runs on a clock. We notify the borrower the same day a claim is filed. The borrower has 72 hours to respond with their own evidence. We decide within 10 business days of the claim being filed. If we do not decide within that time, the captured amount is returned to the borrower. Either side can ask a different reviewer to look again within 14 days of the decision. This is the same commitment made in Terms & Conditions Section 21.

Authorization holds don't last forever. If a hold has expired by the time a late fee or a filed claim needs to be collected, the corresponding amount is charged to the borrower's saved card instead, capped the same way the hold would have been. A claim collected this way is reviewed and, if rejected or reduced, refunded exactly as described above.

See Terms & Conditionsfor the security deposit's legal terms.

This policy is published by Project Kaz, LLC, a California limited liability company, doing business as momentarily. Where it says "we" — placing the hold, capturing against it, reviewing a claim, refunding one — that is Project Kaz, LLC, and it is the company those obligations run against.